
As an avid reader of anything to do with Business or Marketing - I bought this on Saturday in Waterstone's. They have a great coffee shop in store, as is my habit; I buy coffee, keep my eye out for my favourite chairs, the soft leather one's (a real bonus if I can get one) then go in search of a couple of books...
This is excellent...one of the best I have read in a long time.
Now, Don, as he is called by colleauges and friends...as I have read the book I feel a little closer than a complete stranger - so I take the priviledge and use his christian name. Don, states and I quote:
Page 124
'Very early in my business career I came to the not so startling conclusion that every business is mainly about serving present csutomers effectively and creating new ones'
How simple is that. In a nutshell...that sums it up.
Another one...page 91
''Let's build the best car we can.And let's keep improving that car'...
This was the Japanese who made this obvious commitment...while the rest of the western automobile industry set their own internal standards, assigned their own value to a measure of qulaity and them patted themselves on the back when they came close to their own standards.
And where are the Japanese now!
